Last updated: September 7, 2026
This Privacy Policy explains how TVT & TVV ("TVT & TVV", "we", "us", or "our") collects, uses, stores, and protects personal data when you visit or use Novera.chat, including our website, platform, applications, and related services (collectively, the "Service").
We are committed to handling your personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable Dutch data protection legislation.
The controller responsible for your personal data is:
TVT & TVV
Randweg-West 33
2662 ER Bergschenhoek
The Netherlands
Chamber of Commerce (KvK): 42073789
VAT number: NL869586506B01
Email: info@novera.chat
Website: Novera.chat
For privacy-related questions or requests, you can contact us at:
Depending on how you use Novera.chat, we may collect and process the following categories of personal data.
When you create an account, we may collect:
When you use Novera.chat, you may provide information to our AI Agents.
This may include:
Some of this information may contain personal data.
You are responsible for considering whether information you provide to an AI Agent contains personal or sensitive information.
Please do not provide sensitive personal data unless it is necessary and you have a lawful basis for doing so.
If you purchase a paid subscription, payment information may be processed by our payment service provider.
Depending on the payment method, this may include:
We generally do not store complete credit card numbers ourselves. Payment details may be handled directly by our payment provider.
When you use our website or Service, we may automatically collect technical information such as:
We may use cookies and similar technologies to operate the website, remember preferences, improve functionality, understand website usage, and, where applicable, provide analytics or marketing functionality.
Where required by law, we will ask for your consent before placing non-essential cookies.
For more information, please see our Cookie Policy.
We may use personal data for the following purposes:
We process personal data to:
We may use your information to:
We may process technical and account information to:
Where permitted by applicable law, we may use certain information to understand how our Service is used and to improve its performance, reliability, security, and features.
Where your content is used for service improvement, we will apply appropriate safeguards and comply with applicable data protection requirements.
We may process personal data where necessary to:
Under the GDPR, we process personal data based on one or more of the following legal bases:
We process information where necessary to provide Novera.chat and fulfill our contractual obligations to you.
For example, this includes creating your account and providing AI functionality.
We may process personal data where necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.
Examples may include:
Where required, we rely on your consent.
For example, this may apply to certain non-essential cookies, analytics, or marketing communications.
You may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We may process personal data where necessary to comply with a legal obligation.
Novera.chat may rely on third-party service providers to operate the platform.
These may include providers of:
Depending on how Novera.chat is configured, information you provide to an AI Agent may be processed by third-party AI model providers in order to generate the requested response.
We require relevant service providers to process personal data only in accordance with applicable agreements and data protection requirements.
We recommend that you do not provide highly sensitive personal information to an AI Agent unless you understand how that information will be processed.
A current list of material third-party processors may be made available upon request or through our website.
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures required by applicable data protection law.
These measures may include:
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Different types of information may have different retention periods.
For example:
When personal data is no longer required, we will delete it or anonymize it where reasonably possible.
Your conversations with AI Agents may be stored so that you can access conversation history and use features of Novera.chat.
Depending on the features you use, this may include:
You remain responsible for the information you choose to provide.
We do not intend to use private AI conversations for unrelated advertising purposes.
We take reasonable technical and organizational measures to protect personal data against:
However, no internet-based service can guarantee absolute security.
You are responsible for keeping your account credentials secure and should notify us immediately if you suspect unauthorized access.
Depending on the circumstances, you have the following rights under applicable data protection law:
You may request access to the personal data we hold about you.
You may ask us to correct inaccurate or incomplete personal data.
You may request deletion of your personal data in certain circumstances.
You may request that we restrict the processing of your personal data in certain circumstances.
You may have the right to receive certain personal data in a structured, commonly used, and machine-readable format.
You may object to certain processing activities based on legitimate interests.
You may also object to direct marketing at any time.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise your privacy rights, contact:
Please clearly describe your request.
We may need to verify your identity before processing certain requests in order to protect your personal data.
We will generally respond within the period required by applicable data protection law.
If you have concerns about how we process your personal data, please contact us first at:
You also have the right to lodge a complaint with the relevant data protection supervisory authority.
In the Netherlands, the supervisory authority is:
Autoriteit Persoonsgegevens
You can find information about submitting a complaint through the official website of the Dutch Data Protection Authority.
Novera.chat is not intended for children who are not legally permitted to use the Service without parental or guardian involvement.
We do not knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal data to us inappropriately, please contact us at:
If you have opted in to receive marketing communications, we may send you information about:
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Service-related communications, such as security notifications or important account information, may still be sent where necessary.
Novera.chat may use cookies and similar technologies.
These may include:
Where required, we will request your consent before using non-essential cookies.
For more information about the cookies we use, please refer to our Cookie Policy.
Novera.chat may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party services you use.
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you through Novera.chat, by email, or through another appropriate method.
The updated version will include a new "Last updated" date.
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or how we process personal data, please contact us.
TVT & TVV
Randweg-West 33
2662 ER Bergschenhoek
The Netherlands
KvK: 42073789
VAT: NL869586506B01
Email: info@novera.chat
Website: Novera.chat
© TVT & TVV. All rights reserved.